Refund policy

🛍️ Return & Refund Policy

At Sweet Us, we take pride in the quality of our products and your satisfaction. If for any reason you’re not completely happy with your purchase, we’re here to help—within the guidelines below.

 

⏳ Return Window

You may request a return or exchange within 30 days of your purchase date.
Unfortunately, we are unable to process returns or exchanges beyond this period.

 

✅ Return Eligibility

To qualify for a return:

  • Items must be unused, in original condition, and in original packaging.
  • A receipt or proof of purchase is required.
  • Please do not send items back to the manufacturer.

 

🚫 Non-Returnable Items

Certain items are not eligible for return, including:

  • Gift cards

 

🧾 Partial Refunds (If Applicable)

Partial refunds may be granted for:

  • Items not in original condition
  • Items with missing parts not due to our error
  • Items returned after 30 days

 

💳 Refunds

Once your return is received and inspected:

  • You’ll receive an email confirming receipt and refund status.
  • If approved, your refund will be processed and credited to your original payment method within a few business days.

 

⏱ Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account.
  2. Contact your credit card company (posting times may vary).
  3. Contact your bank for processing delays.
  4. Still no refund? Email us at care@sweetus.com.

 

🏷️ Sale Items

Only regular-priced items are eligible for refunds.
Sale items are final and cannot be refunded.

 

🔁 Exchanges

We replace items only if defective or damaged.
To initiate an exchange, email shagun@sweetus.com and ship your item to:
1000 Detroit Ave, Suite B, Concord, California, US 94518

 

🎁 Gift Returns

  • If marked as a gift and shipped directly to you, you’ll receive a gift credit for the return value.
  • If the gift was shipped to the giver, the refund will be issued to them.

 

📦 Return Shipping

  • Ship returns to: 1000 Detroit Ave, Suite B, Concord, California, US 94518
  • Return shipping costs are generally non-refundable.
  • If a refund is approved, the cost of return shipping will be deducted.
  • For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
    We cannot guarantee receipt of returned items.